When things go wrong in healthcare: Understanding what matters to patients, families and staff 

In this episode, Lynne Innes talks to Dr Jean McQueen, Principal Educator for person-centred care, NHS Education for Scotland who discusses leading training and research on patient and family engagement and understanding what matters to patients, families and staff when things go wrong in healthcare.

You can listen to the episode on Spotify or visit the Podcast page for more information.

You can access resources mentioned in this podcast on Turas Learn.